Privacy Notice

The protection of your personal data is the top priority for Roostinoo. In this Privacy Notice, we explain how we collect, use, store, and protect your information when you use our website (roostinoo.de) and our services. By using our platform, you agree to the practices described in this policy.

1. What Data We Collect

To provide you with a safe and smooth casino experience, we collect various types of information:

• Personally Identifiable Data: Name, date of birth, gender, home address, email address, and phone number (collected during registration).
• Financial Data: Payment details, transaction history, deposit and withdrawal methods (to process your winnings and bets).
• Technical Data: IP address, browser type, operating system, device information, and login data.
• Usage Data: Information about how you use our website, which games you play, the duration of your sessions, and any limits set.
• Verification Data (KYC): Copies of identity documents and proofs of address to comply with legal requirements (Know Your Customer).

2. How We Use Your Data

We use the collected information for the following purposes:

• Service Provision: Setting up and managing your user account, processing deposits and withdrawals, and granting bonuses.
• Security and Fraud Prevention: Monitoring activities to detect and prevent fraud, money laundering (AML), and other illegal activities.
• Legal Obligations: Compliance with regulatory requirements for online gambling operators.
• Customer Service: Responding to your inquiries, processing support tickets, and troubleshooting.
• Marketing (with your consent): Sending promotional offers, newsletters, and information about new games. You can opt out of these communications at any time.

3. Cookies and Tracking Technologies

Roostinoo.de uses cookies and similar tracking technologies to remember your preferences, analyze website performance, and personalize your user experience. A cookie is a small text file stored on your device.

You can control the use of cookies through your browser settings. Please note that disabling certain essential cookies may limit the functionality of our website. For more details, please see our Cookies Policy.

4. Data Sharing with Third Parties

We never sell your personal data to third parties. Data is only shared under strict conditions with:

• Service Providers: Payment providers, game developers (only anonymous game data), and IT service providers who help us operate the platform.
• Authorities: If we are legally obligated to do so, for example, to prevent money laundering or in the event of court orders.

All our partners are subject to strict data protection agreements and may only process your information for the purposes we specify.

5. Data Security and Retention

We employ state-of-the-art technical and organizational measures to protect your data against unauthorized access, loss, or misuse. This includes the use of 128-bit SSL encryption for all data transmissions.

We only store your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by statutory retention periods (e.g., for tax or anti-money laundering purposes).

6. Your Privacy Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have certain rights regarding your personal data:

• Right of Access: You can request a copy of the data we hold about you.
• Right to Rectification: You can request that inaccurate or incomplete data be corrected.
• Right to Erasure ("Right to be Forgotten"): Under certain conditions, you can request the deletion of your data, provided there are no legal retention obligations preventing it.
• Right to Restriction of Processing: You can request the temporary suspension of processing of your data.
• Right to Data Portability: You have the right to receive your data in a structured and machine-readable format.

To exercise these rights, please contact us using the contact details below. We will process your request within the statutory deadlines (usually 30 days).

7. Changes to this Privacy Notice

We reserve the right to update this Privacy Notice at any time. We will notify you of material changes by email or through a prominent notice on our website before they come into effect.

8. Contact

If you have any questions, concerns, or complaints about this Privacy Notice or the handling of your data, please contact our Data Protection Officer:

Email: [email protected]
Support Chat: Available 24/7 through our website.